FAQs Find answers to commonly asked questions below

We offer free UK mainland shipping on all orders over £35.
If your basket value is under £35 it is £3.95 for UK Standard Shipping
Last-minute gifting? We offer Express Shipping for £5.95

Full information on our shipping costs is available here

Each order is lovingly handmade, picked and packed in our Yorkshire workshop. We aim to dispatch your order within 2 working days.*

We dispatch wayzgoose orders every weekday (excluding Bank Holidays). Once your order has been dispatched, you will receive a tracking number once your order has shipped, so you can monitor its journey.

*Please note that during exceptionally busy periods, there may be a slight delay

We aim to dispatch within 2 working days of an order being placed. Once dispatched, your order can usually take anything from 1-5 working days to be delivered to your chosen address, depending on what shipping service you have selected.

Express Delivery orders should be delivered within 1-3 working days (after dispatch)
UK Standard Shipping orders should be delivered within 3-5 working days (after dispatch)

The above delivery times may vary for destinations outside Mainland UK.
Please note that during busy periods like Black Friday and Christmas, our courier services may experience delays.

Once your order has been dispatched, you will then receive an email with your tracking number and a link to follow its journey.

Please note our courier usually only delivers on working days and may experience delays in busy seasonal periods.

Sadly, at this moment in time, we do not offer international shipping. Sign up for our newsletter to be notified of any changes.

Yes, we do offer UK Express Shipping. Once dispatched, your new planner will be delivered to your address within 1-3 working days.

We aim to get orders out to you as quickly as we can; all of our orders are hand-picked and packed in our Yorkshire workshop. We cannot guarantee any changes to your order once it has been placed. However, we will try to do our best to help you out of a sticky situation.

If you have made an error with the delivery address on your order, please let us know asap with your order number included. Email hello@wayzgoose.com to ensure we can try to alter this before it is dispatched

Please note we are a small team and we monitor our emails
Mon-Thurs: 9am-2pm
Fri: 9am-12pm
(Excluding Bank Holidays)

We strive to ensure absolute satisfaction with every order. However, if you are not happy with your purchase, we will happily accept any unsuitable planners back for a refund. They need to be returned in the same condition that you received them, unused and in their original packaging. You’ll also need to provide your order number or proof of purchase.

Please note, the buyer is responsible for the costs of the returns. We do not supply returns labels. You have 14 days to return your goods.

To start a return, please contact us at hello@wayzgoose.comThe returns will need to be sent to the following address with your order number included:
Wayzgoose C/O Sinclairs, Silvine Works, North Street, Otley, West Yorkshire, LS21 1AH, UK. We advise you not to ship unless your return has been accepted via email by a member of the Wayzgoose team.

If your order arrives damaged or isn’t quite what you expected, don’t worry, we’re here to help!
Just get in touch with our customer service teamhello@wayzgoose.com within a few days of receipt, and we’ll assess each case individually and make it right.