Return Policy

We strive to ensure absolute satisfaction with every order. However, if you are not happy with your purchase, we will happily accept any unsuitable planners back for a refund. 

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Please note, the buyer is responsible for the costs of the returns. We do not supply returns labels.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need to provide your order number or proof of purchase.

You can always contact us for any return questions at hello@wayzgoose.com

To start a return, please contact us at hello@wayzgoose.com.

Please note that returns will need to be sent to the following address:
Wayzgoose C/O Sinclairs
Silvine Works, North Street, Otley, West Yorkshire, LS21 1AH, UK

Do not ship unless your return has been accepted via email by a member of the Wayzgoose team. We recommend sending your item back via tracked service.
Items sent back to us without first requesting a return will not be accepted. 

Please inspect your order upon reception and contact us immediately at hello@wayzgoose.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Certain types of items cannot be returned, like custom products (such as special orders or personalised items). Please get in touch if you have questions or concerns about your specific item prior to ordering.  
Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item
(However, please note we can not exchange personalised orders)

If you are unsure, please email the team at hello@wayzgoose.com

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process the funds to your account. 

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@wayzgoose.com

Sure, all the information listed above is also available to read here